Privacy Policy
Version: 1.0
Effective Date: 14 October 2025
This Privacy Policy explains how HVACADLAB ("HVACADLAB", "we", "us", or "our") collects, uses, discloses, and safeguards personal information when you visit hvacadlab.com (the "Site") or use our services (the "Services"). We are committed to compliance with South Africa’s Protection of Personal Information Act, 2013 (POPIA) and, where applicable to our campaigns or visitors, other data protection laws (e.g., GDPR).
Responsible Party: HVACADLAB
Physical Address: 5 Avenue 10, Thabazimbi, 0380, South Africa
Email: [email protected]
Phone: 083 870 0194
Table of Contents
1. Scope & Who This Policy Covers
2. What We Collect
3. How We Collect Personal Information
4. Why We Use Personal Information (Purposes)
5. Legal Grounds for Processing
6. Cookies, Pixels & Similar Technologies
7. Analytics, Advertising & Social Media
8. Sharing & Disclosure
9. Cross‑Border Transfers
10. Security
11. Retention
12. Your Rights
13. Children’s Information
14. Links to Third‑Party Sites
15. Changes to this Policy
16. Contact Us
Annex A: Cookie Categories & Examples
1. Scope & Who This Policy Covers
This Policy applies when you access the Site, make enquiries, download content (e.g., ebooks), book a call, subscribe to updates, or otherwise interact with us, including via ads and landing pages that we operate.
2. What We Collect
2.1 Identifiers & Contact Data. Name, company, role, phone number, email address, location (city/country), and similar identifiers.
2.2 Commercial & Service Data. Records of services requested, call bookings, proposals, invoices, payment status (but not full card numbers if processed by a payment gateway), campaign preferences, and communications.
2.3 Technical & Usage Data. IP address, device and browser data, pages viewed, referral URLs, session duration, interactions with forms and buttons, and error logs.
2.4 Marketing & Communications Data. Preferences for receiving marketing (email/SMS), consent status, and engagement metrics (opens, clicks, replies).
2.5 User‑Generated Content. Information you provide in forms, chat widgets, feedback, testimonials, or uploaded files.
We do not intentionally collect special personal information (e.g., health, religious beliefs) via the Site.
3. How We Collect Personal Information
Directly from you: when you submit forms, create bookings, request downloads, or contact support.
Automatically: via cookies, pixels, and similar technologies when you browse the Site.
From third parties: ad platforms (e.g., Meta/Google) and analytics providers when legally permitted, and only in accordance with their terms.
4. Why We Use Personal Information (Purposes)
Provide, operate, and improve the Site and Services.
Respond to enquiries, schedule calls, provide proposals, and deliver campaigns.
Set up and manage ad accounts, pixels, and analytics for clients.
Send administrative messages (service, security, policy updates).
Send marketing communications where permitted and with appropriate consent.
Measure performance of ads, pages, and funnels; perform A/B testing and analytics.
Detect, prevent, and address fraud, abuse, or security incidents.
Comply with legal obligations and enforce our Terms of Service.
5. Legal Grounds for Processing
We process personal information on the following bases under POPIA (and, where applicable, GDPR):
Consent: e.g., newsletter sign‑ups, ebook/download gates, and marketing messages.
Contractual necessity: to provide requested Services or fulfill bookings/quotes.
Legitimate interests (GDPR) / Justified interests (POPIA balancing): to operate our Site, improve Services, and market to business contacts, where not overridden by your rights.
Legal obligation: to comply with tax, accounting, or regulatory requirements.
You may withdraw consent at any time (see Your Rights below).
6. Cookies, Pixels & Similar Technologies
We use first‑party and third‑party cookies/pixels to operate the Site, remember preferences, analyze traffic, and measure/optimize ads. Where required, we will display a cookie banner that allows you to accept/reject non‑essential cookies. See Annex A for categories and examples.
7. Analytics, Advertising & Social Media
We may use tools such as Google Analytics, Meta Pixel, YouTube, and advertising platforms to:
understand Site usage;
build audiences and measure conversions; and
improve relevance of ads.
These third parties may set cookies or collect data subject to their own privacy notices. You can manage preferences via our banner (where available) and your browser settings.
8. Sharing & Disclosure
We share personal information with:
Service providers (operators/processors): hosting, analytics, CRM/email/SMS tools, call‑booking, design, and IT security vendors—only as needed to provide Services and under appropriate contracts.
Advertising/analytics partners: as described above.
Professional advisers: legal, tax, auditors (under confidentiality).
Authorities or third parties: where required by law, to protect rights, or in connection with a business transfer.
We do not sell personal information.
9. Cross‑Border Transfers
Your information may be transferred to and processed in countries other than South Africa. Where required, we implement appropriate safeguards (e.g., contractual clauses or equivalent mechanisms) and ensure recipients are subject to suitable protection.
10. Security
We implement reasonable technical and organisational measures appropriate to the risk, including access controls, encryption in transit where feasible, least‑privilege access, and staff confidentiality undertakings. No method of transmission or storage is 100% secure.
11. Retention
We retain personal information only as long as necessary for the purposes set out in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Typical retention: prospect marketing data – up to 24 months of inactivity; client/project records – up to 7 years (for tax/accounting), unless a longer period is required by law.
12. Your Rights
Subject to POPIA and applicable laws, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete information where law permits or requires.
Object to or restrict certain processing (including direct marketing).
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator (South Africa): https://inforegulator.org.za/.
To exercise your rights, contact us at [email protected].
13. Children’s Information
Our Services are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to delete it.
14. Links to Third‑Party Sites
Our Site may contain links to third‑party websites, plug‑ins, or apps. We are not responsible for their privacy practices. Review their policies before providing personal information.
15. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated Effective Date. Continued use of the Site after changes take effect constitutes acceptance.
16. Contact Us
HVACADLAB
Address: 5 Avenue 10, Thabazimbi, 0380, South Africa
Email: [email protected]
Phone: 083 870 0194
Annex A: Cookie Categories & Examples
Note: The exact tools/cookies depend on your current stack. Replace examples with the tools actually used on hvacadlab.com.
Strictly Necessary (cannot be switched off):
Session cookies for basic site functionality (e.g., authentication, load balancing).
Performance/Analytics:
Google Analytics cookies (traffic, pages, events).
Heatmap/session replay tools (if used) to improve UX.
Functional:
Language or form‑progress preferences; scheduling widget cookies.
Advertising/Targeting:
Meta Pixel, Google Ads, YouTube Ads for conversion tracking and audience building.
How to Control Cookies: Use our cookie banner (where available), browser settings, or opt‑out mechanisms provided by the respective platforms.
Operator/Processor Addendum (If You’re Our Client)
If HVACADLAB acts as an operator/processor of personal information on your behalf (e.g., managing your ad campaigns or CRM), a separate Data Processing Addendum (DPA) will govern such processing, including instructions, security, sub‑operators, international transfers, and assistance with data subject requests.
Frequently Asked Questions
What Is HVAC AD BOOST all About?
HVAC ad boost is a inhouse system we created to help HVAC business owners get more clients.
It has a 3 step process to provide our clients with consistent daily leads for their business.
Do you promise sales?
No Absolutely not our strategy is to get the highest quality lead or possible customer to you with our system. But the sale will always be the responsibility off the HVAC technician's that does the physical work.
What Makes Your Strategy So Special?
We implement a CRM "Client management software" that add your possible clients directly to an A.I,
This helps create a SMS and phone call from the system directly to your customer as soon as they have entered there detail.
Getting to the customer faster than your opposition can greatly increase your chances of the sale.
Why Is A Zoom Call Necessary?
Zoom calls are just a way to meet new clients and understand their needs.
It is of utmost importance that we understand what the product can deliver and what the client wants for their Business.
Zoom call can be 45 - 60 minutes long and is Informal meeting.
What is the Price ?
Price will be done on the Zoom call.
Why you ask. Well we want to deliver the best possible service to you and your business and when it comes to business we know that everybody isn't on the same level. That's why we have different pricing structures.
What we can say is their are 3 necessities were money is involved.
For advertising on Facebook you will need minimum $2000 to start.
For a once off payment of our CRM that does all the hard work for you.
A retainer fee that would be paid after each month not including the first month as this is the time we need to prove ourselves to you.
Do I Need a Website
No need for website but we will be needing a Business Facebook Page the page will be use to run the advertisement.
Do You Provide any Guarantee or Refunds?
YES we strive to give you the best experience possible.
For the first month we promise 30 leads in 30 days or a full refund that you paid for the CRM.
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
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